Below is the Privacy Policy of ANIMALIS PET SHOP
Our company is a Belgian legal entity, with its registered office located in Belgium, 5310 Waret-la-Chaussée, Grande Ruelle 11 and having the company number 0554.776.058.
Through this policy, we inform you that we make every effort to protect your privacy and your personal data.
During your interactions with us, some data concerning you is indeed collected, processed and possibly shared. As you can be identified as a person based on this data, this data is 'personal data'. We will therefore do everything possible to protect your personal data in accordance with the applicable European Union legislation on the matter, including the General Data Protection Regulation (GDPR).
1. This Privacy Policy
This Privacy Policy applies to all the personal data that we collect and process about you. We are responsible for the processing of your personal data.
By using our website and our other channels or by providing your personal data in any other way, you agree that this Privacy Policy applies to the personal data processed by us.
We reserve the right to change this Privacy Policy at any time, for example regarding new functions on our website or to comply with new legal, contractual, or administrative obligations. You can always find the latest version on our website. (last update on 25.05.2018)
2. Personal Data
The following data can be collected and processed by us in different ways. This includes:
Data you provide to us directly
- Identification and contact information, including name, first name, address and place of residence, email address, phone and mobile numbers, date of birth, age...;
- Financial information such as bank account number, BIC code, account holder's name, ...;
- Information about our products and/or services you wish to order, favourite products and/or services, interests, preferences that you communicate via our website...;
- Complaints or feedback provided via our support channels regarding our products and/or services, comments, suggestions, testimonials...;
- Other data and content that is exchanged, communicated and shared by yourself with us.
You are not obliged to provide us with your data or to agree to the processing. However, in some cases, it will be necessary to communicate personal data to us so that a proper purchase of our products and/or services and/or another contractual commitment can take place and that the applicable legislation can be complied with.
Data you provide by using the website
When you use our website, the following information can be processed and/or maintained: the pages visited, websites, IP address, browser type, browsing behaviour, language, device, browsing duration, the time you are on the web, and perform other search tasks through cookies, the data you enter yourself on the websites.
You must therefore always read our Cookie Policy at the same time as this Privacy Policy.
Data from other sources
Our website may contain links to other websites. These websites may not be managed by us and may have their own privacy statement and policy. We strongly recommend that you read them, and we cannot assume any responsibility for third-party websites.
3. Processing of Personal Data by Us
Personal data is processed by us for the following purposes:
- Conclude and implement a contract with you (such as the purchase of products, the provision of services, the creation of a user account, etc.), as well as invoicing, tracking invoices and collecting payments, via third parties or not;
- Continuously improve, maintain, and optimise our products, optimise service delivery, websites and their protection, as well as our overall business and marketing strategies;
- Customise the products delivered to you and the corresponding support services, usage information, service messages or other-related messages (electronic or otherwise);
- Send advertisements, newsletters, and information that are targeted and optimally tailored to you. For this purpose, we may combine your preferences and interests into a profile.
- Specifically request your permission for other purposes.
The legal basis on which we rely for the processing of personal data is therefore (i) your explicit consent, (ii) the necessity to subscribe to and/or implement a contract to which you are a party, (iii) the necessity to fulfil a legal obligation imposed on us or (iv) the necessity to defend legitimate interests for us or a third party unless the interests or fundamental rights and freedoms of children under 16 years old are more important.
4. Sharing of personal data by us
We may share personal data with partners, suppliers or other agents when processing by these third parties is essential for the development, implementation, use, purchase, access or processing concerning products, services, websites, etc. These designated persons who process your personal data must also limit the use of these data and their processing and ensure adequate protection of them under the current data protection legislation.
Finally, your personal data may be shared if we are required by law, in the context of legal proceedings, as well as to establish, exercise or defend our legal rights.
5. Your rights
You always have the right to consult and correct the personal data we process about you.
You also have the right to erase your personal data, limit their activity and transfer them, as far as current regulations provide for this.
You have the right at any time to withdraw the consent you have given for certain processing and to object to the processing of your personal data for serious and legitimate reasons. You also have the right to oppose their use for marketing purposes, their transfer to third parties (when this transfer is not essential for our service provision) and the creation of your profile.
For this purpose, you can contact us by sending a written request accompanied by a copy of your identity card (front and back), to Versele-Laga, Belgium, 9800 Deinze, Kapellestraat 70, to the attention of the “Data Protection Department”.
We will respond to you in this regard in accordance with current legislation.
However, we wish to inform you that we reserve the right to charge you a reasonable administrative fee or even refuse the request if your request is excessive or unfounded, for example, because you make an unreasonable number of requests.
You also have the right to lodge a complaint with the Personal Data Supervisory Authority. You can find how this should be done on the website of this authority.
6. Our Security Policy
Data Protection
To protect your personal data in the best possible way, we take all reasonable measures and apply best practices to prevent the loss, misuse, disclosure, unauthorised access, or alteration of your personal data. Both technically and organisationally, the necessary measures are taken to ensure a sufficient level of protection.
Data Retention
We will retain your data for as long as necessary for processing, taking into account the contractual and legal rights and obligations we have regarding this data and our mission to appropriately respond to your requests, improve the quality of products and service delivery, and comply with our own legal obligations.
7. Children under 16
We are committed to never deliberately collecting or processing personal data of minors without the authorisation of a parent or guardian, which must be given to use our products, services, websites, ... and to subsequently exercise the rights concerning the minor's data.
If personal data of minors should nevertheless be processed in good faith, we will delete it from our files as quickly as possible after becoming aware of such processing.